Terms & Conditions

01About these terms

By creating an account or using Tenvik, you agree to these terms. Please read them together with our Privacy Policy, which explains how we handle your information. If you don't agree, please don't use Tenvik.

02Who can use Tenvik

• Tenvik is only for women and girls with a mobile number.
• Passengers aged 18 or over verify with their CNIC, and under 18 with their student card. Passengers under 18 use Tenvik with a parent's or guardian's permission.
• A passenger can book before her ID is checked. Drivers see whether it is approved, in review or missing.
• Drivers must be 18 or over, with a CNIC and a driving licence approved by our team.
• A person checks every ID. Nothing is approved automatically. Accounts found to belong to anyone else are closed.

03Your account

• You sign in with your mobile number or your Google account. Every account needs a mobile number you can be reached on.
• Keep your details correct and up to date, and don't share your account or let anyone else use it.
• You are responsible for what happens on your account. Tell us straight away at mianenterprise.1@gmail.com if you think someone else has used it.
• You can delete your account at any time from Account › Privacy & legal, or without the app.

04What Tenvik does

Tenvik is a platform that lets passengers and independent drivers find each other and agree a fare. Drivers are not our employees, and each ride is an agreement between the passenger and the driver.

05Booking and fares

• The app recommends a fare for each ride. The passenger offers a fare within the range the app shows, and may raise it while she waits.
• Drivers near the pickup may accept her fare or make a counter-offer. Each offer is shown for a short time.
• The fare of the offer the passenger accepts is the fare for that ride.
• If the passenger turns on auto-accept, the app accepts for her the nearest driver who offers her fare.
• If she books with a favourite driver, that driver hears about the request first.
• Fares are paid to the driver in cash at the end of the ride.

06Starting a ride

When the driver arrives, the passenger tells her the 4-digit ride PIN shown in the passenger's app. The ride can start only once the driver enters it. Never get into a car whose driver, vehicle or number plate doesn't match the app.

07Cancellations and waiting

Either side may cancel before the ride starts. The first 3 minutes of waiting at the pickup are free. Repeated late cancellations or no-shows may limit or close an account.

08Safety and conduct

Treat each other with respect. The following are not allowed:

• harassment, discrimination, threats or violence;
• carrying people who are not on the booking;
• pressuring anyone to share personal contact details;
• using Tenvik for fraud or anything unlawful.

In an emergency, press SOS. It lets you call the police helpline (15) and alerts the Tenvik safety team with your ride and position.

09Drivers

• Drivers must hold a valid driving licence and vehicle registration, keep their vehicle roadworthy and insured as the law requires, and follow traffic laws.
• Documents are reviewed before approval and may be checked again at any time. Each vehicle is approved separately.
• While you are online or on a ride, the app shares your location with Tenvik, including when your screen is locked, so passengers can find you. Going offline stops it.

10Driver wallet and fees

• Drivers keep a prepaid Tenvik wallet, topped up through Safepay.
• When a passenger chooses a driver's offer, Tenvik's fee is taken from the wallet: a commission of 5% of the fare plus the sales tax that applies, as shown in the wallet.
• A driver can only offer on rides whose fee her balance covers.
• The fee is returned if the passenger cancels, or if the passenger doesn't come after the driver has waited 5 minutes at the pickup.
• Wallet top-ups can only be used for these fees. The balance cannot be withdrawn, transferred or exchanged for cash.
• Every top-up, fee and refund is listed in the wallet history.
• Fee rates may change, with notice in the app.

11Ratings

Passengers and drivers rate each other after every ride. Ratings help keep the community safe, and accounts with consistently low ratings may be reviewed.

12Suspension and closing accounts

We may suspend or close an account that breaks these terms, puts others at risk, or is used for fraud. Suspensions are decided by a person, not automatically. You can ask us to review the decision at mianenterprise.1@gmail.com.

13Liability

We work to keep the service available and safe, but we can't guarantee that a driver will be available or that the app will always work. Nothing in these terms limits rights you have under the law of Pakistan.

14Governing law

These terms are governed by the laws of Pakistan.

15Changes to these terms

If we change these terms, we will tell you in the app before the changes apply. Continuing to use Tenvik after that means you accept them.

16Contact us

Questions about these terms: mianenterprise.1@gmail.com.