Legal
Privacy Policy
Tenvik is a ride-hailing app for women in Pakistan. This policy explains what information we collect, why we collect it, who can see it, how long we keep it, and the choices you have.
At a glance
- We collect only what we need to match passengers with drivers and keep every ride safe.
- Your ID documents are seen only by our review team, and every time they open them, it is logged.
- Phone numbers are never shown to the other person on a ride.
- We do not sell your information or use it for advertising.
- You can delete your account at any time.
01Who we are
Tenvik (“we”, “us”) runs the Tenvik app and this website from Lahore, Pakistan. We decide how the information described here is used and are responsible for it. You can reach us at mianenterprise.1@gmail.com.
02Information we collect
Your account
- Your name, mobile number and city, and a profile photo if you add one.
- If you sign in with Google: your Google name and email address.
Your identity, if you send it
- Aged 18 or over: your CNIC number, date of birth, and photos of the front and back of your CNIC.
- Under 18: photos of your student card.
Drivers
- Your name and date of birth as on your licence, your licence number and expiry date, and photos of your licence.
- A profile photo taken with your phone's camera when you apply.
- For each vehicle: its model, colour, year and number plate, a photo of it, and its registration papers.
- Your wallet: top-ups, fees and refunds. For card top-ups, the billing email and street address that our payment provider asks for.
Your rides
- Pickup and drop-off points, fares and offers, and how you pay.
- Ratings and comments, cancellations and their reasons.
- Messages sent in the in-app chat.
Things you save
- Saved places: Home, Work, and places you name yourself.
- Favourite drivers.
- Trusted contacts: the name and mobile number of people you choose. Please add only people who are happy for you to do so.
Location and device
- Your location, as described in Location.
- A notification token from your phone, so we can send you notifications.
Safety
- When you press SOS: the time, your ride and your position at that moment.
03Reading your documents
When you photograph your CNIC, licence or vehicle registration, the app reads the text on the photo on your phone, using Apple's built-in text recognition on iPhone or Google's ML Kit on Android, to fill in the form for you. The photo is not sent to anyone to do this. You check and correct the details before you send them.
04How we use it
- To verify accounts: to check that every account belongs to a woman, and that every driver is licensed and every vehicle is registered. A person on our review team checks every document. Nothing is approved automatically.
- To provide rides: to show your request to drivers near your pickup, agree a fare, and show each side where the other is during a ride.
- To keep people safe: to respond to SOS alerts, investigate reports and low ratings, and stop fraud and misuse.
- To run the driver wallet: to take and refund fees, and to keep the records the law requires.
- To contact you: to send notifications about your rides and your account.
- To improve the service: for example, to see where and when passengers can't find a driver.
We do not sell your information, and we do not use it for advertising.
05Who can see what
| Information | Who can see it |
|---|---|
| Your first name, rating, pickup and drop-off | The driver or passenger on your ride. Drivers see open requests only near them, and only while the request is open. |
| A driver's photo, vehicle, number plate and rides completed | The passenger she is offering a ride to or driving. |
| A driver's position | Her passenger, while she is coming to the pickup or on the ride. A passenger who is waiting for offers sees the rough position of nearby vehicles (to about 100 metres), never who they are. |
| Whether a passenger's ID is approved | Drivers who get her request see whether it is approved, in review or missing. They never see the ID itself. |
| Mobile numbers | Never shown to the other person. You talk through the in-app chat. |
| ID documents, driver documents and profile photos | Only the Tenvik review team, who sign in with two-step verification. Every time they open a document, it is logged. |
| Your ride PIN | Only you. |
| Saved places, favourites and trusted contacts | Only you. |
When you share a trip, your phone's share menu sends the message to the person you choose. It includes your driver's name, car and number plate, your destination and a map link to where you are. Tenvik does not send it for you.
06Location
- Passengers: we use your location while you use the app, to set your pickup. You can choose your pickup on the map instead.
- Drivers: while you are online or on a ride, your position is sent to us regularly, including when your screen is locked or you are using another app, so passengers near you can find you and your passenger can see you coming. Android shows a notification and iPhone shows a location indicator for as long as this is happening. It stops when you go offline.
- We do not keep a history of drivers' movements. Only a driver's latest position is kept, and only while she is online.
07Notifications
If you allow notifications, we send them about things that matter to you: a new ride request or offer, your driver arriving, a cancelled ride, the result of a document review, or a wallet top-up. To do this, we keep a notification token for your phone and use Google's Firebase Cloud Messaging to deliver them. The token is removed when you sign out. You can turn notifications off in your phone's settings at any time.
08Services we use
These companies and services help us run Tenvik. They may use your information only to provide their service to us.
- Supabase: hosting, database, file storage and sign-in, in its Mumbai region.
- Google: Google Sign-In, if you choose it, and Firebase Cloud Messaging for notifications.
- Safepay: drivers' wallet top-ups. Card details are entered on Safepay's own page and never reach Tenvik.
- Overture Maps: the open list of places used for search, stored on our own servers, so what you search for isn't sent to anyone else.
- OpenFreeMap: the map images in the app, made from OpenStreetMap data. It sees which part of the map you are looking at, not who you are.
- OpenStreetMap services (Photon, Nominatim and OSRM): place search, turning a map point into an address, and road routes. They receive the place names you type and map points, not your name.
- Netlify: hosting for this website.
09Legal requests and safety
We share information with the police, the courts or other authorities only when the law requires it, or when someone's safety is at immediate risk.
10How long we keep it
- A driver's live position is kept only while she is online, and is deleted when she goes offline.
- Your account, documents and the things you save are kept while your account is open.
- When you delete your account, you can no longer sign in straight away. Your profile, photos, documents, saved places, favourites, trusted contacts and chat messages are deleted within 30 days.
- Records of rides, payments and safety reports are kept only as long as the law requires for safety investigations, tax and disputes, and are then deleted.
On your phone, the app keeps you signed in and keeps a copy of your settings, saved places and the photos you sent. Deleting your account removes them from the phone.
11Your choices and rights
- Access and correction: ask for a copy of your information, or ask us to correct it, at mianenterprise.1@gmail.com.
- Deletion: delete your account at any time from Account › Privacy & legal in the app, or without the app.
- Location: turn off location access in your phone's settings. Drivers need it to receive requests.
- Notifications: turn them off in your phone's settings.
- Your saved things: remove saved places, favourites and trusted contacts in the app whenever you like.
We may ask you to confirm it's you before we act on a request.
12Security
Information is encrypted in transit. The server checks every request, so each person can reach only her own information. Identity documents are kept in private storage that only the review team can open, and reviewers must use two-step verification. No system is perfectly secure. If you find a problem, please tell us at mianenterprise.1@gmail.com.
13Passengers under 18
Girls under 18 may use Tenvik as passengers only with a parent's or guardian's permission, and verify with a student card instead of a CNIC. Drivers must be 18 or over. If you believe someone under 18 is using Tenvik without permission, contact us and we will review the account.
14Changes to this policy
If we make an important change to this policy, we will tell you in the app before it applies. The date at the top of this page shows when it was last updated.
15Contact us
For questions about this policy or your information, email mianenterprise.1@gmail.com.
Read this policy together with our Terms & Conditions.