Legal
Delete your account
You can delete your Tenvik account at any time, from the app or by email.
01In the app
- Open Tenvik and tap Account.
- Tap Privacy & legal, then Delete account.
- Confirm. You are signed out straight away.
If you're on a ride, finish or cancel it first.
02Without the app
Email mianenterprise.1@gmail.com with the subject Delete my Tenvik account and the mobile number on your account. We call that number to confirm it's you, then delete the account.
03What is deleted
- Straight away: you can no longer sign in, you stop getting notifications, and you're taken offline if you drive.
- Within 30 days: your profile and profile photo, CNIC number, ID photos, driver and vehicle documents, saved places, favourite drivers, trusted contacts and chat messages.
04What is kept, and for how long
Records of past rides (date, pickup and drop-off, fare and the other person on the ride), payments, and safety reports such as SOS alerts and complaints are kept only as long as the law requires for safety investigations, tax and disputes, and are then deleted. They are not used for anything else.